The firm
Which company in the PwC network the job is for.
Contact
Name the system or the file.
A short email starts a data job or a support request. Say which firm you are writing for, and what you need back.
Company address
PricewaterhouseCoopers IT Services Limited1 Embankment Place
London
WC2N 6RH
United Kingdom
One inbox
Data notes and support notes come to the same address. Put the system name, or the file type, in the first line.
What helps
The job
Data processing, or a system that needs support.
The result
The file layout, or the behaviour you expected to see.
Your note
Weekday reading
Monday to Friday, 9:00–17:00. A message at the weekend is read on the next working morning.
The reply goes to the email you typed.
A meeting
Do not come to Embankment Place without a time we have agreed. Most jobs are handled from the note, without a visit.
If the brief was wrong
Reply on the same thread if the system name, the file, or the outcome was wrong. If the job has already been returned, say what still does not match.
Notes we will not take
Do not send a request to market a product, to let an office, or to support a system for a firm outside the work we do.
One firm, one system or one file, is the note we can answer.